Moved from frontline dispatch work into broader outbound and dispatch coordination, organizing vehicle resources, outbound rhythm, exceptions, and cost control into stable operating flows.
Improved delivery rhythm, loading rate, and inventory accuracy through workflow review and data checks.
Supported SOP execution, exception loops, and cross-team coordination during peak outbound periods.
FBA/LTLWarehouse DispatchSOPKPITMS/WMS
Sep 2025 - Mar 2026
Dispatch Specialist
Cross-border logistics dispatch team
Worked on U.S. overseas warehouse FBA/LTL dispatching, delivery appointments, and documentation, building a practical understanding of warehouse, carrier, customer, and system coordination.
Handled multi-vehicle dispatch tasks during peak periods while keeping daily delivery flows stable.
Built inventory and dispatch tables to improve vehicle scheduling visibility and team coordination.
FBALTLAppointment SchedulingDocumentationTMS/WMS
2020 - 2025
B.A. / Landscape Architecture Design
Changsha University of Science and Technology
Landscape design training shaped my sensitivity to space, proportion, visual order, and presentation, while also building experience in project coordination and cross-disciplinary communication.
Built transferable skills in landscape design, visual judgment, layout, and UI-oriented presentation.
Gained experience in project management, collaboration, and design communication through studio work.
Built and maintained a spreadsheet-based inventory and dispatch management system for overseas warehouse operations, integrating container pickup, unloading, loading, inventory, and exception status data.
Centralized container, loading, inventory, and exception status so dispatch, warehouse, and customer service teams could view the same operating data.
Designed progress fields, exception flags, and validation logic to reduce missing, incorrect, or delayed information.
Supported scheduling reviews, exception tracking, and SOP/KPI follow-up with a clearer data foundation.