Cross-border logistics and overseas warehouse operations team
Lead U.S. overseas warehouse transportation and trucking operations across FBA, LTL, and FTL, coordinating transportation planning, appointment performance, exception management, operating data, and process improvement.
Raised the standard load factor from about 65.6% to 71.3% through single-pickup, multi-drop planning, load optimization, and route adjustments, supporting roughly 23,094 m³ across 622 transportation tasks.
Improved SSID accuracy from about 76.0% to 93.7% through recurring reviews of FPY, NCNS, Manifest, and SSID performance.
Manage two customer service specialists and two dispatchers, with KPI standards for response time, omissions, exception closure, and shift handoffs, alongside documented LTL / FTL SOPs.
Translate transportation constraints such as weight, volume, density, Linear Feet, Liftgate, and Capacity Load into system rules, and contribute to requirements, testing, and acceptance for tracking, appointments, and carrier workflows.
Coordinated FBA and LTL delivery operations, including appointments, vehicle scheduling, transportation documents, driver arrivals, and delivery exceptions across warehouses, carriers, drivers, and customers.
Built structured tracking tools for container pickup, unloading, inventory, loading, delivery, and exception status to improve operational visibility.
Contributed frontline requirements to TMS / WMS process improvements, helping IT strengthen data quality and warehouse-transportation coordination.
Supported Amazon transportation quality and business-rule changes, building practical experience in FBA appointments, performance, and U.S. last-mile operations.
Landscape architecture training shaped my sensitivity to space, proportion, order, and visual communication while developing project coordination and cross-disciplinary collaboration skills.
Apply spatial and structural thinking to operational workflows, information architecture, and interface design.
Transportation Management System (TMS) Design and Development
Product design, business modeling, and prototype development
Independently designed and built a TMS prototype for real U.S. trucking operations, modeling relationships across Inventory, Appointment, Trip Plan, Stop, Resource, and Carrier Billing modules.
Connected cargo, trip planning, stops and appointments, transportation resources, execution, and carrier billing into one operating model.
Designed FBA appointment management with CSV / XLSX imports, ISA consolidation, and Calendar, Timeline, and Map views.
Modeled vehicle and loading-resource allocation, transportation exceptions, and carrier costs including Base Freight, FSC, Accessorial, Detention, and Lumper fees.